"Shattered Horizon has stopped working"

  • Problem
  • Updated 4 years ago
To start, my system specs are:

Windows 7 x64
Core 2 Quad Q6600
Geforce 9800gt 512mb, driver version: 197.45 (newest)
6gb RAM
Directx 11

Just bought and installed Shattered Horizon today, and I was so excited to start playing it. However, after installing, I ran into the exact same problem as this guy. When I press Play, the usual Steam window saying "Preparing to launch Shattered Horizon..." pops up and when that window closes, I get the standard Windows 7/Vista error window saying:

"Shattered Horizon has stopped working.
Windows can check online for a solution to the problem."

I've done every suggestion on the previously mentioned thread, and, like that guy, I have no AppData\Local\Futuremark\Shattered Horizon folder at all. I've tried running as Administrator (Steam and Shattered Horizon), uninstalling/reinstalling a bunch (Steam and Shattered Horizon), updating drivers, updating the C++ redistributable, updating physx, disabling physx, updating directx, everything. I googled around more and there don't seem to be a lot of people that have had this problem. I'm so anxious to play this game, it looks like a lot of fun, and I rarely buy games before being able to try them out at a friend's house or whatever but I was really wanting to play this.

So, any suggestions? I'll try basically anything at this point. Thanks.

bluebarryjam

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  • sad

Posted 4 years ago

  • 1

FM_Jarnis, Official Rep

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This previous report with similar issue may have a solution that also works for you:

http://getsatisfaction.com/futuremark...

Also could you list your background programs - something may be interfering. This crash seems to happen *very* early if no sh.settings file is even created, making it something of a puzzle.

bluebarryjam

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That fix didn't work for me, and I was really hoping it would. Apparently it's a problem with Steam I'm having, not Shattered Horizon itself. When I add non-Steam games or programs to the library, they have the exact same problem. But only when running through Steam; if I run them straight from their .exe, they work perfectly.

I attached an image of all the processes running. The Steam folder is added as an exception to AVG, by the way.

FM_Jarnis, Official Rep

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Well, if the same issue happens when you run any non-steam games, you should probably contact Steam support about it.

I assume you have tried starting Steam itself as Admin and ensured that there are no "compatibility flags" set for steam (if Steam exe is set, for example, XP compatibility mode, it will cause SH to fail)

bluebarryjam

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Okay, I contacted Steam and they suggested unchecking "Enable Steam community in-game" in the settings, and that seems to work for now.

Just wanted to say thanks for the help Jarnis, it's great to see a company's employees responding very quickly to problems and such. And the game is a lot of fun. Looking forward to supporting Futuremark for a long time.