Processor is not recognized / Graphics card is not recognized

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This message appears when we cannot identify your hardware. The most likely cause is either that your hardware is very new or quite rare.

First, make sure you have the latest SystemInfo module installed. This is a common component used in many Futuremark benchmarks to identify the hardware in the system being tested.

If your processor or graphics card is not recognized, add a reply below including a link to your result and the details of your processor or graphics card. We will update our database and then your hardware will be shown correctly.
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FAQ, Official Rep

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Posted 7 years ago

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hunt woodie

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Hi,

Processor is not Recognized
http://www.3dmark.com/pcm10exb/70953

Intel Celeron J3455
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FM_Jarnis, Official Rep

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Fixed.
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hunt woodie

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Hi

Graphics Driver is not approved

http://www.3dmark.com/sd/5610281

Intel(R) UHD Graphics 620
NVIDIA GeForced MX150
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FM_Jarnis, Official Rep

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Older vendor-specific driver. We only approve drivers released on GPU vendor websites. no point in reporting these unless you have first updated to latest driver from the GPU vendor site.
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hunt woodie

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Hi

Graphics Driver is not approved

http://www.3dmark.com/sd/5611318

Intel(R)UHD Graphics 630
NVIDIA GeForce GTX 1650
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hunt woodie

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Hi,

Processor is not Recognized

http://www.3dmark.com/pcm10exb/70953

Intel Celeron J3455
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FM_Jarnis, Official Rep

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Fixed.
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Steven Whitehead

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Processor not recognized, and Graphics driver not approved

https://www.3dmark.com/nr/138148

Ryzen 5 3500U, Vega 8
(Edited)
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FM_Jarnis, Official Rep

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This is now mapped. Driver is OEM-specific. Install latest driver from AMD site and re-run if driver approval is important.
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Thunder Hawk

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https://www.3dmark.com/3dm/37931003
"- Processor is not recognized"
CPU: Intel Xeon E3-1275L v3 overclock to 3.9 GHz
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FM_Jarnis, Official Rep

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Fixed.
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hunt woodie

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Hi,
Graphics driver not approved

http://www.3dmark.com/sd/5617945

NVIDIA GeForce GTX 1650 (Notebook)(1x)
Intel(R)UHD Graphics 630
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FM_Jarnis, Official Rep

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As usual, install latest NVIDIA drivers, do not use special Dell drivers, if driver approval is important. This driver is not available on NVIDIA site so it is not approved. It is also a lot older than the latest NVIDIA driver for 1650 Notebook.
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hunt woodie

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Attn: FM_Jarnis,
Thank you for your reply on this. Sorry if you've said this before taken this over from someone. Sounds like only half the message. Thanks again
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Vamp Tepes

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https://www.3dmark.com/spy/7916944

EVGA 2080 Super Hybrid (non FTW3 Hybrid just the standard one)

Using NVIDIA driver suite directly from Nvidia. 
(Edited)
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FM_Jarnis, Official Rep

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Fixed.
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The Ninjaneer

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Gigabyte RX570 Gaming 4GB (Internet bios due to it likely being an ex mining card, secondhand)

https://www.3dmark.com/3dm/38304377?

(Edited)
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FM_Jarnis, Official Rep

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Fixed.
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Pedro Coppens

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Radeon (TM) Pro WX 9100
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FM_Jarnis, Official Rep

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Fixed.
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hunt woodie

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Hello

Graphics driver is not approved

http://www.3dmark.com/sd/5633648

AMD Radeon Vega 8(TM) Graphics

Many Thanks
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FM_Jarnis, Official Rep

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Not available on AMD site, will not be approved.
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christophe orhan

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FM_Jarnis, Official Rep

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To help us debug this, can you email to info@futuremark.com with the full result file from both 5.19 and 5.20 on your system?
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christophe orhan

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Okay, done.
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christophe orhan

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Hello, did you find the problem for me?
THK
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FM_Jarnis, Official Rep

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I forwarded the details to the programmers but have not yet heard back. Since this is likely to be something related to CPUID, he'll then have to contact the developer of CPU-Z, so this will take a while. But we're looking into this and trying to get it fixed for the next version of SystemInfo. In the meanwhile, you can keep using 5.19 if that works for you.
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christophe orhan

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thank you
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Michael Thiel

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FM_Jarnis, Official Rep

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Fixed.
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hunt woodie

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Hi

Processor is not recognized

http://www.3dmark.com/pcm10exb/73501

AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx

Many thanks
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FM_Jarnis, Official Rep

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Fixed.
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SAVEDBYTHELAMB

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(Edited)
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SAVEDBYTHELAMB

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I ran the collect system info and got this:
22:22:00.0910 Already disconnected!
22:22:00.1050 Connecting...
22:22:00.2010 Connected!
22:22:00.2260 Binary version: 5.20.720.0
22:22:00.2470 XML version: 5.20.720
22:22:00.2490 Collecting...
22:22:11.2606 Collected!
22:22:11.2646 Collect took 11s 12ms
22:22:14.4718 SystemInfo threw an excetion:
 Message:
   Root element is missing.
 StackTrace:
      at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlReader.MoveToContent()
   at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)
   at System.Xml.Linq.XElement.Parse(String text, LoadOptions options)
   at FMSIDiag.SiController.Save()
22:22:14.4778 Disconnected.
-----
I think maybe it's because 3DMark is not installed in the default location?.. Vagley remember having to put it there for it to work, but not sure, I'll try it.

(Edited)
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FM_Jarnis, Official Rep

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No, install location does not matter.
SystemInfo is crashing and giving empty XML to the benchmark, so it cannot show any hardware information.

What OS are you using and do you have any other hardware monitoring/scanning utilities running?
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FM_Jarnis, Official Rep

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Also you can try uninstalling Futuremark SystemInfo and installing this older version:

https://benchmarks.ul.com/downloads/Futuremark_SystemInfo_v511_installer.msi
does this change anything?
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SAVEDBYTHELAMB

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Just tried installing to default location and running it without updating the SystemInfo thing and it works fine.

https://www.3dmark.com/3dm11/13444566

Uninstalled SystemInfo and updated it to latest version again - ran FMSIDiag.exe test; same thing about "Root element is missing." etc

Couldn't be bothered running 3dMark11 again to see if the results would have the system info. I'm doubting they would.

I'm just going to reinstall it to where I want it and not update that system info thing.

(Edited)
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SAVEDBYTHELAMB

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It works in a non-default location, if I don't update the SytemInfo.

If I run that FMSIDiag.exe test with the old SystemInfo I get:

"Intel OpenCL driver bug detected, skipping OpenCL detection, please update your Intel OpenCL driver to re-enable this functionality."

(I think that showed up when starting 3DMark-11 as well, but anyway, it works).

 And can get a proper collection log without red writing - (I can copy and paste that if you want it).

I'll just leave it like that and try and remember to not update that SytemInfo thing if I use 3DMark 11 again.

Cheers for your help.

I only just saw your other couple of replies, asking about my OS (Win7) and any monitors (CoreTemp), and I can't really be botherd trying that other older version of SytemInfo - it works good enough as it is.
(Edited)
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Painkiller

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Need validation for EVGA 2080 Super Hydro Copper https://www.evga.com/products/product...

Bench result: https://www.3dmark.com/3dm/38634266?
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FM_Jarnis, Official Rep

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Fixed.
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Painkiller

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Thank you.
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Prema

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(Edited)
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FM_Jarnis, Official Rep

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Fixed.
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Francis Chi

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FM_Jarnis, Official Rep

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Fixed.
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D'av

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https://www.3dmark.com/fs/20220504
Graphics Card Vendor: Unknown
Actual Graphics Card: Sapphire Pulse RX 580
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FM_Jarnis, Official Rep

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Looks like was missing from vendor ID list. Will be fixed, hopefully by tomorrow.
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Francis Chi

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https://www.3dmark.com/3dm11/13449262

Graphics Card Vendor: Unknown
Actual Graphics Card: Radeon 550X Series
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FM_Jarnis, Official Rep

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Fixed.
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MikeS

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https://www.3dmark.com/3dm/38815959
Graphics card not regocnized
Actual Graphics Card: NVIDIA GeForce 940m

Additional system information:

Naam    NVIDIA GeForce 940M
PNP-apparaat-id    PCI\VEN_10DE&DEV_139C&SUBSYS_1B2D1043&REV_A2\4&35CCCAE9&0&0008
Adaptertype    GeForce 940M, compatibel met NVIDIA
Beschrijving    NVIDIA GeForce 940M
RAM-geheugen    (2.147.483.648) bytes
Geïnstalleerde stuurprogramma's    C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_f4358da445c6f6f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_f4358da445c6f6f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_f4358da445c6f6f4\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_f4358da445c6f6f4\nvldumdx.dll
Versie van stuurprogramma    26.21.14.3602
INF-bestand    oem17.inf (Section022-gedeelte)
Kleurenvlakken    Niet beschikbaar
Vermeldingen in kleurentabel    Niet beschikbaar
Resolutie    Niet beschikbaar
Bits/Pixel    Niet beschikbaar
Geheugenadres    0xF6000000-0xF6FFFFFF
Geheugenadres    0xE0000000-0xEFFFFFFF
Geheugenadres    0xF0000000-0xF1FFFFFF
IRQ-kanaal    IRQ 4294967284
Stuurprogramma    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVAMI.INF_AMD64_F4358DA445C6F6F4\NVLDDMKM.SYS (26.21.14.3602, 21,31 MB (22.347.976 bytes), 23-8-2019 17:16)


(Edited)
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Fixed.
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Carl Dunning

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FM_Jarnis, Official Rep

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Fixed.
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Antti Hyytiäinen

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https://www.3dmark.com/fs/20384400

- Graphics card is not recognized

Ryzen 5 3400G
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FM_Jarnis, Official Rep

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Fixed.
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KrispyOreo

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https://www.3dmark.com/3dm/39236947?

- Graphics Card is Not Recognized

AMD Ryzen 7 3700X
MSI Radeon RX 5700 MECH OC 8GB
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FM_Jarnis, Official Rep

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Fixed.